Greetings! This is a warning to all who plans to do business with
Eurotech Racing. I know some of you on this list have had good
experiences but the way I was treated was not good at all.
I ordered a set of Neuspeed Sport springs at their "Online Special"
price of $160 about three months ago. Was promised within two weeks
since they didn't have them instock. Fine with me, I said. Three weeks
passed and no springs. Because of my schedule, I couldn't call them
during their business hours since they're in the East and I'm in
California. I left them two messages and nobody bothered to call back.
Even left them an email and still nothing. Finally call them 3 weeks ago
and the asshole who answered put me on hold for almost 10 minutes after
saying that he was going to look for my file. Called back and yelled at
them and finally the owner, Les, talked to me. Apologised and assured me
that he will TAKE CARE of it and will drop ship them to me. He proimised
to call back to let me know. Guess what? Nobody called to say a darn
thing. 3 months later, and no springs! Is that how they like to do
business?
Bottomline: Eurotech sucks, empty promises, bad business ettiquete, DO
NOT DEAL WITH THEM!

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>>Greetings! This is a warning to all who plans to do business with
Eurotech Racing. I know some of you on this list have had good
experiences but the way I was treated was not good at all.<<
<SNIP>

I'm sorry you had such a bad experience with them. They are my local
tuner of choice, and I've had nothing but good experiences there. 90%+
of the parts on my car were purchased from Eurotech. He made me a killer
deal on a '98 interior for my '95, got me a good price on my wheels, and
always has something new to sell me for $300  ;)  The latest is he
really went out of his way to get me a set of front Konis on <24hrs
notice after the wrong ones were sent from RD. He called me at 5:30pm
the evening before my install to let me know he tracked some down. On
top of that, I got an unbelievable price on the shocks/springs/install.

Not to make excuses, but there has also been a hurricane hanging around
these parts lately, and he just opened a new shop in Atlanta. He's also
had a very tough time keeping *any* Neuspeed springs in stock because
people keep buying them! My best advice would be to deal with Les
directly as often as possible. He'll take care of you, and will do his
best to make it right.

So, there we have another side to the story...

*DISCLAIMER* I am not affiliated with or compensated by Eurotech Racing,
blah blah blah...

BTW, are you still buying the springs?  ;)

Tom M. Matthews
tmmatthewsworldnet.att
'95 GTI VR6
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I never said anything, because no one else ever had any complaints about
Eurotech, but the same thing basically happened to me.

I ordered a set of used DE wheels from them.  Les (the owner) sold them to
me and we spoke for about 10 minutes about VW's, mods,  VWoA, etc.  He was
very personable and seemed trustworthy over the phone.
The wheels I purchased were to be shipped out either that afternoon or early
that next morning.  Great as far as I was concerned.  Well, a week passed no
wheels.  Two weeks, three weeks, four weeks.  I was really busy with deaths
in the family so I didn't realize my wheels hadn't come.  Well once I had, I
placed a call down to Eurotech and had to leave a message as I got no
answer.  Well, no response to my phone call.  So I decided to start emailing
both Ryan Carter (fellow lister) and Les to see if I could get some response
on what was going on.  Well after a few more days of waiting, I got a
response from Ryan saying the wheels were going to be shipped out that day.

He offered an obligatory apology, and nothing else and that was the last I
heard from them, until I questioned Les at Waterfest about what took so long
on my wheels.  He kind of stuttered around and said things just got screwed
up and he was sorry (sound familiar-EIP).

Moral of the story I waited over five weeks for a set of wheels to be
delivered that should have been there within a 3-4 days.  Other than an
apology, Eurotech did nothing to take responsibility or explain what
happened or why they screwed up.

Caveat Emptor.

Jeff
97 DE



Date: Mon, 28 Sep 1998 10:47:04 -0700
From: Hendrik Susanto <hs036csufresno>
Subject: [gti-vr6] Eurotech is TERRIBLE!

Greetings! This is a warning to all who plans to do business with
Eurotech Racing. I know some of you on this list have had good
[...] 17 lines deleted

All I can say is that we DO do excellent work. I personally have nothing to do
with ordering, sales, etc. If you've had your problems, I'm sure they are
valid. We're trying to make things better and improve our customer service.
This is not an easy task but is one that is being dealt with. I haven't been
here all that long, but I am doing my best so that no one can have anything
bad to say about us in the future. Try not to judge us by our past because
we're looking to our future to make things right. If you have problems,
contact me, I will attempt to get the ball rolling for you. Like I said, I'm
low man here, but I will do my best because that's my nature. Thanks guys.

Frank
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